Question 1

Where is Khushi Online Services located?

Accepted Answer

Our office is at 49, Majan Kala, Post Amlori, Singrauli, Madhya Pradesh – 486887. You can also apply online and share documents on WhatsApp — most work doesn't need you to visit.

Question 2

What are your working hours?

Accepted Answer

We are open Monday to Saturday, 9:30 AM to 7:30 PM. We're closed on Sundays except for emergency work — just call or message us on WhatsApp.

Question 3

Are my documents safe with you?

Accepted Answer

Yes. Uploaded documents are stored securely in encrypted, private storage accessible only to authorised staff and to you, and are used strictly for completing the service you applied for. Every view and download is logged.

Question 4

How long does a drug licence take in Madhya Pradesh?

Accepted Answer

Typically 20–45 working days after a complete file is submitted, including premises inspection by the drug inspector.

Question 5

Do I need FSSAI registration for a small kirana or tea stall?

Accepted Answer

Yes. Food businesses with turnover up to ₹12 lakh need basic FSSAI registration. It is inexpensive, and depending on the category can take anywhere from 3 to 30 working days.

Question 6

Is GST registration mandatory for my shop?

Accepted Answer

GST is mandatory if your turnover exceeds ₹40 lakh (goods) or ₹20 lakh (services), or if you sell online / inter-state. Many businesses register voluntarily to claim input tax credit — we'll advise what suits you.

Question 7

What is Udyam registration and why do I need it?

Accepted Answer

Udyam is the official MSME registration. It helps you get collateral-free loans, subsidies, priority in government tenders and protection against delayed payments.

Question 8

Can you prepare a rent agreement the same day?

Accepted Answer

Yes, for notarised rent agreements we can usually deliver the same or next working day once we receive owner and tenant details.

Question 9

Do you help with Mudra loans?

Accepted Answer

Yes. We check your eligibility, prepare the project report and documents, and coordinate with partner banks for Shishu, Kishor and Tarun categories.

Question 10

Is EPFO/ESIC registration mandatory for my business?

Accepted Answer

Registration becomes mandatory once your establishment crosses the employee threshold for each scheme — generally 20 or more employees for EPFO and 10 or more for ESIC. We check which schemes apply to you and complete both together if needed.

Question 11

Do you also handle the monthly compliance after registration?

Accepted Answer

Yes. Once registered, employers must file monthly ECR (EPFO) and contribution returns (ESIC). We can manage these ongoing filings so you stay compliant and never miss a due date.

Question 12

Do I need GST or Udyam registration before joining GeM?

Accepted Answer

A GST number is required for most categories on GeM, and Udyam (MSME) registration is optional but recommended — it unlocks purchase preference in tenders. We check your eligibility before starting the profile.

Question 13

How soon can I start bidding after registration?

Accepted Answer

Once your seller profile and catalogue are verified, you can start participating in bids and direct-order categories right away. We guide you through vendor assessment and your first few submissions.

Question 14

What contractor class will I be enlisted in?

Accepted Answer

Your class (A, B, C etc.) depends on your financial solvency, past work experience and machinery/technical staff on record — higher classes allow bidding on larger tenders. We assess your documents first and advise the class you're likely to qualify for.

Question 15

Can I upgrade my contractor class later?

Accepted Answer

Yes. Once you build more work experience and financial capacity, you can apply for a class upgrade. We handle upgrade applications the same way as fresh enlistment.

Question 16

Do I need a Gumasta licence if I already have GST registration?

Accepted Answer

Yes — they serve different purposes. Many banks and other departments ask for a valid Shop & Establishment (Gumasta) certificate as proof your business premises are locally registered, even after GST registration.

Question 17

How often does the Gumasta licence need renewal?

Accepted Answer

Renewal frequency depends on the local municipal body, often every few years. We track your renewal date and remind you in advance so the licence never lapses.

Question 18

Can a pharmacist registration from another state be transferred to Madhya Pradesh?

Accepted Answer

Yes, pharmacists registered with another State Pharmacy Council can apply for transfer to the MP State Pharmacy Council. We handle the transfer paperwork along with the required attestations.

Question 19

Is pharmacist registration compulsory for opening a medical store?

Accepted Answer

Yes — a registered pharmacist is mandatory for both retail and wholesale drug licences. We can help you complete your pharmacist registration and drug licence together.

Question 20

Will the Vyapar software work if I don't have GST registration yet?

Accepted Answer

Yes, Vyapar works for both GST and non-GST billing — you can start with simple invoicing and switch on GST features whenever you register. We configure it to match your current business status.

Question 21

Is training included, or do I need separate IT support?

Accepted Answer

Hands-on training for you and your staff — covering billing, stock and basic reports — is included in the setup, so you don't need separate IT support to get started.

Question 22

Do I need to file ITR if my income is below the taxable limit?

Accepted Answer

Filing isn't always compulsory below the taxable limit, but it's still useful — for loan applications, visa processing, claiming TDS refunds and carrying forward losses. We can advise whether filing makes sense for you.

Question 23

What if I've already missed the ITR filing deadline?

Accepted Answer

You can usually still file a belated return with a late fee, and a revised return if you need to correct an earlier filing. We help with belated and revised returns and any notices that follow.

Question 24

Do I need to visit your office to get a DSC?

Accepted Answer

No — DSC issuance uses paperless video KYC, so in most cases you don't need to visit in person. We guide you through the video verification and deliver the USB token to you.

Question 25

How long is a DSC valid, and can it be renewed?

Accepted Answer

DSCs are typically issued for 1 or 2 years. We track your expiry date and can renew it before it lapses so your GST, MCA or e-tender filings are never interrupted.

Question 26

Do you charge a fee for helping me choose an insurance policy?

Accepted Answer

No — comparing plans and helping you choose the right cover is a free consultation. You only pay the insurer's premium; we don't add any service charge on top.

Question 27

Can you help if I need to file an insurance claim later?

Accepted Answer

Yes, we assist existing customers with claim paperwork and following up with the insurer, and we send renewal reminders before your policy expires.

Question 28

Which bank should I open my account or FD/RD with?

Accepted Answer

We don't push one bank — we explain the interest rates and terms across a few options so you can choose what suits you, then help complete the KYC and forms.

Question 29

Can you help with schemes like Sukanya Samriddhi or PPF too?

Accepted Answer

Yes, we assist with small savings schemes including Sukanya Samriddhi Yojana and PPF, including account opening and the yearly deposit paperwork.

Question 30

Do I need to be present in person to sign an affidavit?

Accepted Answer

Yes, notarisation requires your presence and signature at the time of attestation, but drafting and stamp paper are arranged beforehand so your visit takes only a few minutes.

Question 31

Can an affidavit be prepared in Hindi if that's needed for a government office?

Accepted Answer

Yes, we draft affidavits in Hindi or English depending on where you need to submit it, and can provide both versions if required.

Question 32

How is stamp duty calculated for my property?

Accepted Answer

Stamp duty is based on the higher of the actual sale value or the collector guideline rate for that area. We calculate this before registration so there are no surprises at the sub-registrar's office.

Question 33

Do I need to visit the sub-registrar office myself?

Accepted Answer

Yes, buyer and seller (with witnesses) need to be present for biometric verification during registration on the Sampada portal — we book your slot and prepare all documents so the visit is quick.

Question 34

Is registering a will compulsory?

Accepted Answer

Registration isn't compulsory by law, but a registered will is harder to dispute later and easier for your family to act on. We recommend registration and can guide you through it.

Question 35

What's the difference between a succession certificate and a legal heir certificate?

Accepted Answer

A succession certificate (from a civil court) is generally needed to claim movable assets like bank deposits and shares, while a legal heir certificate (from the tehsil/SDM) covers simpler purposes like pension claims. We advise which one fits your situation.

Question 36

What's the difference between a General and Special Power of Attorney?

Accepted Answer

A General Power of Attorney (GPA) authorises someone to act on your behalf across a range of matters, while a Special Power of Attorney (SPA) is limited to one specific task, like selling a particular property. We draft the scope carefully to cover only what you intend.

Question 37

Can a Power of Attorney be cancelled later?

Accepted Answer

Yes, it can be revoked at any time by executing a deed of revocation and, where the original was registered, registering the revocation too. We can help with this if needed.

Question 38

Which Act should I register my marriage under?

Accepted Answer

If both partners are Hindu and the ceremony has already taken place, the Hindu Marriage Act usually applies. The Special Marriage Act is used for inter-religious marriages or when there was no religious ceremony. We help you determine the right route.

Question 39

Is a marriage certificate needed for a passport application?

Accepted Answer

Yes, a registered marriage certificate is commonly required for passport applications (especially for a name/address change after marriage), visas and updating bank nominee details.

Question 40

Is a Gazette notification legally necessary for a name change?

Accepted Answer

For everyday purposes an affidavit and newspaper publication are often enough, but a Gazette notification gives your name change the strongest legal recognition and is usually preferred for passport, education and long-term records.

Question 41

How do I update my other documents after a name change?

Accepted Answer

Once the Gazette notification and affidavit are ready, you can use them to update Aadhaar, PAN, bank records, education certificates and your passport — we guide you on the order and process for each.

Question 42

What if a birth or death was never registered on time?

Accepted Answer

This is called delayed registration. Beyond a certain number of days it needs an SDM order or affidavit before the registrar can issue the certificate — we handle this additional paperwork for you.

Question 43

Can mistakes on an existing birth or death certificate be corrected?

Accepted Answer

Yes, corrections are possible with the right supporting documents and an affidavit explaining the discrepancy. We prepare the correction application on your behalf.

Question 44

How long are income, caste and domicile certificates valid?

Accepted Answer

Income and domicile certificates are typically renewed every 1–3 years depending on the purpose (many colleges and scholarships ask for one issued within the current year), while caste certificates generally don't expire once issued correctly. We advise based on your requirement.

Question 45

What if my Samagra ID details don't match my Aadhaar?

Accepted Answer

Mismatches are a common reason for rejection or delay. We check your Samagra and Aadhaar details before submission and help get them corrected first if needed.

Question 46

How do I know if my PAN and Aadhaar are already linked?

Accepted Answer

We can check your linking status on the income tax portal for you. If they aren't linked, your PAN may become inoperative, so we recommend linking as soon as possible.

Question 47

Can I get a duplicate PAN if I've lost my card?

Accepted Answer

Yes, a reprint of your PAN with the same number can be applied for using your existing details and Aadhaar-based e-KYC — no need to apply for a fresh PAN.

Question 48

Which Aadhaar updates can be done online versus needing a centre visit?

Accepted Answer

Address updates can usually be done online with supporting documents. Biometric updates, and in many cases name, date of birth or mobile number, require an in-person visit to an Aadhaar Seva Kendra — we help book that appointment.

Question 49

How many times can I update my Aadhaar details?

Accepted Answer

UIDAI limits how often fields like name, date of birth and gender can be updated over your lifetime. We check your update history before applying so you don't use up an attempt on an avoidable rejection.

Question 50

What's the difference between Normal and Tatkal passport applications?

Accepted Answer

Tatkal is a faster processing category for urgent needs, with a higher government fee and fewer required documents, while Normal applications take longer but cost less. We help you decide which fits your timeline.

Question 51

What if police verification is pending from an earlier address?

Accepted Answer

Address changes or a first-time application usually trigger police verification. We prepare your document file, including proofs that speed up address confirmation, so verification goes smoothly.

Question 52

What services does Khushi Online Services provide?

Accepted Answer

We handle four kinds of work under one roof: licences & registrations (drug licence, FSSAI, Gumasta, EPFO/ESIC, GeM, pharmacist registration and more), tax & business services, financial services including loans and insurance, and legal documentation such as affidavits and property registry.

Question 53

Do I have to visit your office personally?

Accepted Answer

For most services you can submit your requirement and documents through the online Apply form on this website. A personal visit is only needed when signatures or biometric verification are legally required, such as for registry or marriage registration.

Question 54

In which areas do you provide service?

Accepted Answer

Our office is in Amlori, Singrauli, and we serve the entire Singrauli district including Waidhan, Morwa, Jayant, Bargawan, Chitrangi and Deosar. Online services such as PAN, GST, ITR and DSC are provided to clients anywhere in India.

Question 55

Which languages do you work in?

Accepted Answer

We prepare documents in both Hindi and English, and our staff explains the entire process in Hindi.

Question 56

Will my original documents be kept with you?

Accepted Answer

In most cases photocopies or scanned copies are sufficient. Where originals are required, they are returned to you immediately after the work is completed — we retain only the copies needed for our records.

Question 57

How do I submit my requirement online?

Accepted Answer

Open the “Apply Online” page, fill in your personal details, choose the service you need, describe your requirement and upload your documents. You can also create an account to track progress.

Question 58

Which documents do I need to upload?

Accepted Answer

Aadhaar Card and PAN Card are required for almost every service. Additional documents vary by service type — each service page lists exactly what's needed.

Question 59

What file formats and sizes are accepted?

Accepted Answer

You can upload JPG, PNG or PDF files up to 5 MB each.

Question 60

Can I upload multiple documents at once?

Accepted Answer

Yes. You can add supporting documents and additional attachments as multiple files, either while applying or afterwards from your account.

Question 61

What happens after I submit my application?

Accepted Answer

Our team reviews your application and documents, and calls you on the mobile number provided — usually within one working day — with the exact charges and timeline.

Question 62

How can I check the status of my application?

Accepted Answer

Sign in to your customer account to see live status, timeline and messages, or share your application number on call or WhatsApp and our team will update you on the current stage.

Question 63

How are the charges decided?

Accepted Answer

Charges depend on the service, the government fee, stamp duty and the urgency of the work. The amounts shown on each service page are indicative starting prices.

Question 64

Do the charges include government fees and stamp duty?

Accepted Answer

No. Government fees, stamp duty, court fees and courier charges are payable in addition to our service charges — we always confirm the final amount before starting.

Frequently asked questions

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